Frequently Asked Questions
Everything you need to know about your Aventon gear and orders.
What is the standard shipping time for new orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
Do your e-bikes require professional assembly?
While our bikes arrive 85% pre-assembled, we recommend professional assembly to ensure safety and performance. We provide detailed video guides and manuals if you choose to assemble it yourself.
What is your return policy for equipment?
We offer a 14-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to e-bike returns, and shipping costs are non-refundable.
How long does the battery last on a single charge?
Battery range varies by model and riding conditions, but most Aventon e-bikes offer an estimated range of 40 to 60 miles per charge using pedal assist.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to buy now and pay over time with competitive interest rates.
What kind of warranty comes with my purchase?
All new Aventon e-bikes come with a 2-year limited warranty covering manufacturing defects in the frame and components, ensuring your investment is protected.